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What Makes A Customer’s Restaurant Experience Great?

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December 10, 2024

Did you know that 60 percent of diners are likely to become repeat customers after an exceptional experience? Moreover, 30 percent are likely to spend more than an average guest. As a restaurant owner, you are always focused on delivering an incredible dining experience. One of the best ways to know how your standards stand up against the rest is to flip your perspective to a diner’s point of view. Seeing your establishment through their lens can open up a wealth of new possibilities to help drive innovation and profits.

4 Restaurant Experiences Customers Value the Most

It might be surprising to hear, but more than one-third of people feel let down by their dining out experiences. Avoid being part of that statistic by understanding the four factors that contribute to a memorable dining experience.

1. Food Quality 

One of the main things that customers look for in a restaurant is the food. High-quality, fresh, and visually appealing dishes are what diners want. In today’s restaurant scene, however, customers are also looking for unique tastes, rotating menus, and options for dietary restrictions. 

Take your menu to the next level by incorporating the following:

At the end of the day, no matter what you have on the menu, high food quality standards are essential to giving diners fresh, consistent meals every time.

2. Welcoming Environment

Guests want a comfortable dining experience with exceptional service and great ambiance. To give guests an inviting experience, it’s best to approach it from two different angles: attentive service and overall atmosphere.

Ensure that staff are trained on your menus and can answer questions knowledgeably and professionally. In terms of atmosphere, assess your room temperature, lighting, music volume, noise levels, and furniture to create a welcoming space.

3. Eco-Friendly Practices 

Modern diners care about their environmental impact and seek out brands that have sustainability practices integrated into their business model. In fact, 57 percent of restaurant goers say that eco-friendly practices in restaurants have an impact on their dining choices. 

Reducing food waste, utilizing eco-conscious to-go packaging, and improving energy efficiency can go a long way to bolster sustainable efforts and satisfy customers.

4. Pricing and Value

Value is important to today’s diners. However, they aren’t looking for the cheapest meal in town. Instead, they are more interested in seeing the value in each dish and are willing to pay more for quality ingredients, sustainable practices, and a memorable experience. Providing customers with added money-saving incentives can entice them back for more. Loyalty programs, menu customizations, and smaller portions for a reduced price are all ways to keep food standards high while also demonstrating value-based options.

Overall Meal Experience: Key Takeaways

More than half of customers—66 percent—consider a good experience more important than convenience and even price. While value is still crucial, customers are increasingly seeking memorable experiences that make them feel appreciated and satisfied. The key is to focus on your brand and thoughtfully integrate elements into your menu, décor, and service that align with current consumer expectations. 

Quality Ingredients and Competitive Pricing at US Foods CHEF’STORE

Shopping with CHEF’STORE means never having to compromise quality for price. Our warehouses are stocked with prime ingredients that can still help you meet your food cost numbers.  We also provide essential business tools to help you bring your restaurant vision to life.  

Stop by one of our convenient locations, today!


Download Our Industry Report: What Customers Value In Their Restaurant Experience

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The information materials and opinions contained in this blog/website are for general information purposes only, are not intended to constitute legal or other professional advice and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. We make no warranties, representations, or undertakings about any of the content of this blog/website (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content).

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