Store Policies

It's Easy to Shop at CHEF'STORE 

• CHEF'STORE locations are open 7 days a week throughout the year, except for Thanksgiving and Christmas Day. We’re there when you need us the most.
• We do not charge any special membership fees.
• Since we do not deliver, you do not have to pay any delivery fees, nor do our employees receive a sales commission.
• Pick out your cart, shop at your own pace and pay for your purchase as you leave. Payment options include cash, business checks (with proper state ID), debit cards, and/or all major credit cards, including Visa, Mastercard, Discover and American Express. We do not accept EBT cards.
• We do not require that you purchase a minimum amount, and you do not have to buy large quantities of any one item in order to receive a special discount.
• You can register to receive our Hot Sheet Specials that highlight our best buys. You can also download our specials from our website, choosing the store that’s nearest you. 
• We work with our suppliers and offer  in-store specials that help you save even more money.
• We stand behind every product we sell by providing you a 100% satisfaction guarantee.

CHEF'STORE RETURN POLICY

 

At US Foods CHEF’STORE, our customers’ satisfaction is our top priority. We pride ourselves on stocking only the best products and adhering to the highest food safety standards through our Food Safety Program. While we stand behind every product we sell, we recognize there are times when a customer might need to replace or return items. As part of our commitment to exceptional customer service, any of our products can be returned or exchanged with ease. Please see below for our basic returns policies and instructions.

Returning Product to Our Warehouse Supply Stores

 

If, for any reason, you aren’t satisfied with the quality of your purchase, our associates will happily accept your return. We welcome goods in their original condition within 30 days from the date of purchase.

US Foods CHEF’STORE Return Instructions:

• Come to any of our convenient CHEF’STORE locations and notify an available associate at the front of the store about your return. Make sure to have the product and receipt when you arrive to facilitate the return.
• If you plan on shopping during your visit, simply leave the items to be returned with our team member at the register and continue shopping. When you check out, your refund amount will be processed at that time. If you are not shopping during the visit, our general credit policies will apply.
• To help us stay on top of customer satisfaction and track any product issues, you may be asked to fill out a simple return form with your contact information and the reason for return, as well as provide a signature.

 

General Policies for Returned Goods:

 

Credit for goods will be provided in the original form of payment used at the time of purchase, or customers can choose in-store credit for future use in some locations. Please note, in the instance of cash or cash equivalent for the original purchase, return amounts more than $100 will be provided as in-store credit.

If you are looking to return items delivered through the US Foods broadline divisions, they can be returned by contacting your sales representative, and according to their policy.

 Thank you for choosing CHEF’STORE for all your restaurant supply and foodservice needs! If you have any questions about our return policies, please use our contact us form, or call (800) 662-4242.

With Over 90 locations throughout the western U.S., we’re here to help you save.